Hotel Policy

Important operational guidelines including check-in/out times, room capacity, penalties, and on-property regulations.

This policy forms part of and is governed by the Terms of Use of Santa Fe.

Check-in Time: 2:00 PM – 6:00 PM (UTC -6)

Check-out Time: 6:00 AM – 10:00 AM (UTC -6)

Key Loss: The loss of the room key (fob, key, or bracelet) has a penalty fee of $25.00 US Dollars per key. Smoking: Smoking is forbidden inside any of our rooms. Ignoring this rule will cause a cleaning fee of $100.00 US Dollars.

Toilet Paper/Tissue: Throwing or tossing toilet paper/tissue in the toilet is forbidden for ecological reasons. Ignoring this rule will cause a penalty fee of $50.00 US Dollars.

Rooms Capacity: There is a limit in the number of guests who may occupy the type of room which could impact on the total of rooms needed and/or rooms rate for a booking. Only one child (4 years old or younger) is allowed per room to stay for FREE in same beds. ID will be required to verify ages.

Extra Charges: Any service, damage to the room and/or product outside the rate included in your room are considered extra charges. Such as bike rental, snorkel rental, room damage, products in mini-shop, wine bottles, cocktails, meals, etc.

Privacy Policy: You agree to collect information from you to properly register into our system, information such as full name, nationality, passport number or ID number, date of birth, dietary restriction, e-mail, phone number, whether written or by photo. Learn more on our website

Updated on Feb 18, 2026