What are your cancellation policies?
Detailed cancellation terms depend on the rate and service booked. Please review our Terms and Conditions for full policy information, including penalties and modification rules.
Is it recommended to book once I arrive on the islands?
We strongly recommend pre-booking accommodation and tours. Availability can be limited, especially during high season, and many services sell out in advance.
Where can I book flights to the Galapagos Islands?
Flights to the Galapagos Islands operate from Quito or Guayaquil with airlines such as LATAM Airlines and Avianca Airlines. Please verify schedules and baggage policies directly with the airline.
When is the best time to travel to the Galapagos Islands?
I have not received a reply to my email. What should I do?
Please check your spam or junk folder, as automated booking emails may occasionally be filtered. If you do not see a response within 48 hours, contact us again through our official contact channels.
Where can I review your policies?
Our complete legal documentation, including Terms of Use, Terms and Conditions, Privacy Policy, Hotel Policy and Insurance and Risk Notice, can be found here.
What is included in each tour or service?
Inclusions vary by service. Please review the detailed description under "View More" on the specific tour or room page to see what is included.
What is the voucher or ticket used for?
Your voucher or ticket serves as proof of purchase and confirmation of your service. Please carry it (digital or printed) along with valid photo identification.
In what language are tours conducted?
Tours are generally conducted in English and Spanish. If other languages are available, this will be specified in the tour description.
There is an error on my voucher or ticket. What should I do?
Please contact us immediately at ventas@santafegalapagos.com.ec or through our contact page so we can correct it promptly.
What time does my activity or service start?
Departure or start times are indicated on your voucher or itinerary confirmation. Please review your confirmation carefully.
Where is my pick-up or meeting point?
Meeting point details are included in your voucher or confirmation email. If information is missing, please contact us in advance.
How can I cancel a confirmed tour or room?
To request a cancellation, please contact us as soon as possible and provide your reservation number and full name. Cancellation deadlines and penalties depend on the rate and service booked.
For full policy details, please review our Legal Agreements.
What should I pack for the Galapagos Islands?
We recommend bringing:
- Sunscreen (reef-safe preferred)
- Swimwear
- Lightweight clothing
- Insect repellent
- Hat or cap
- Comfortable walking shoes
- Sandals
- Reusable water bottle
- Camera
- Sunglasses
- Valid travel documents (passport, voucher, insurance)
Please ensure your passport is valid for at least six months prior to travel.
Is the salvoconducto (safe-pass) required to travel to Galapagos?
The salvoconducto is no longer required for travel to the Galapagos Islands.
Where can I find detailed descriptions of each tour or service?
Detailed descriptions, inclusions, and requirements are available under the "View More" section on each service page.
What payment methods do you accept?
- Accommodation: Credit card, local bank transfer, or cash (USD).
- Day Tours: Credit card, local bank transfer, or cash (USD).
What are the requirements to travel to the Galapagos Islands?
- Valid passport (or Ecuadorian ID for residents)
- Transit Control Card (TCC / Tarjeta de Control de Tránsito – TCT)
- Payment of the Galapagos National Park entrance fee upon arrival
For more details, please review our Travel Information section.
How much are the entrance fees for the Galapagos Islands?
Two mandatory payments apply:
Transit Control Card (TCC / Tarjeta de Control de Tránsito – TCT): $20 USD per person (before departure).
Galapagos National Park Fee: $200 USD for non-resident adults; reduced rates apply for children and Ecuadorian residents. Payment is cash only upon arrival.
Do I need to bring cash for personal expenses?
The official currency in Ecuador is the US Dollar. While credit and debit cards are widely accepted, we recommend bringing some cash in small denominations, especially for entry fees and small vendors.
Do I need proof of accommodation to enter Galapagos?
Authorities may request proof of confirmed accommodation upon arrival. It is recommended to have at least your first night booked.
Is proof of onward or return travel required?
Airlines may request a return or onward ticket before boarding your flight to Galapagos.
How strict are biosecurity controls before flying to Galapagos?
All luggage is inspected to prevent invasive species. Fresh fruits, vegetables, seeds, and certain organic materials are prohibited.
Can I bring food from mainland Ecuador to Galapagos?
Many fresh and agricultural products are restricted. Only authorized and sealed food items may pass inspection.
Are single-use plastics restricted in Galapagos?
Yes. To protect the ecosystem, single-use plastic bags and certain disposable plastics are restricted.
Do I need reef-safe sunscreen?
Reef-safe sunscreen is strongly recommended to help protect marine life and coral ecosystems.
Are there luggage limits on inter-island ferries?
Yes. Most ferries apply baggage limits, and excess luggage may incur additional charges.
Are ferry schedules affected by sea conditions?
Yes. Ferry departures may be delayed or canceled due to rough sea conditions or maritime authority decisions.
Is mobile phone coverage reliable across the islands?
Mobile coverage is available in populated areas but may be limited in remote locations and during boat excursions.
Are pharmacies available on all islands?
Basic pharmacies are available in main towns. However, specialized medication may not be in stock.
What voltage and plug type are used in Galapagos?
Ecuador uses 110V electricity with Type A and Type B plugs, similar to the United States.
Are vegetarian or special dietary options available?
Most hotels and yacht operators can accommodate dietary restrictions if informed in advance.
Is scuba diving suitable for beginners?
Some dive sites are advanced due to strong currents. Beginners should verify experience requirements before booking.
Are taxis regulated in Galapagos?
Yes. Taxis are locally regulated and operate within main towns and authorized routes.
Is ride-sharing available in Galapagos?
Ride-sharing platforms such as Uber are not available. Local registered taxis operate instead.
Are guided tours mandatory at visitor sites?
Many protected visitor sites require certified naturalist guides in accordance with National Park regulations.
Can professional camera equipment be used freely?
Personal cameras are allowed, but certain protected sites may restrict tripods or commercial filming without permits.
Is medical evacuation available if needed?
Medical evacuation to mainland Ecuador is possible but can be costly. Comprehensive travel insurance is strongly advised.
Can weather conditions affect flight schedules?
Yes. Weather conditions may occasionally cause flight delays or rescheduling.
Is alcohol available during tours?
Alcohol may be available depending on the service booked. Responsible consumption is required during activities.
Are pets allowed in accommodation facilities?
Most accommodations do not allow pets due to conservation and biosecurity regulations.
Is fresh seafood available year-round?
Seafood is widely available, though certain species may be subject to seasonal fishing regulations.
Are bank branches available in Galapagos?
Bank branches exist in main towns, but services and hours may be limited compared to mainland cities.
Can I rent bicycles or kayaks independently?
Yes. Rentals are available in main towns, subject to local safety and environmental regulations.
Is Galapagos appropriate for special occasions such as honeymoons?
Yes. Galapagos is considered a premium destination ideal for milestone celebrations and unique travel experiences.